Return and Exchange
At Taro Collective, we are committed to delivering the quality you expect and deserve. Every product undergoes a rigorous quality inspection before it leaves our facility and they are the outcome of a highly precise industrial process, utilizing advanced machinery rather than being handcrafted. We kindly ask our customers to thoroughly review the product dimensions, material details, and care instructions before making a purchase to minimize instances of post-purchase regret. Our aim is to utilize our resources efficiently and responsibly. Nevertheless, in the rare event that you encounter a manufacturing flaw in your product, we invite you to consult our policy for further guidance. Rest assured, our team is on standby to assist you.
1. Return & Refund Policy
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Our products undergo a rigorous process of Quality Check before despatch, but if when you open the packaging see some quality or a manufacturing defect, please get back to us (within 7 days) with proper pictures or videos of the issue along with your order details to federico@tarocollective.com.
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Since our products are shipped disassembled we are not taking responsibility if the product gets damaged during assembly from your end. We reserve the right to refuse any returns/ exchange that do not match this criteria.
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To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must be in the original packaging and needs to have the receipt or proof of purchase. All tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice, etc. must be all returned intact. Any item not in its original condition, damaged or missing parts will not be eligible for refund or replacement. We reserve the right to refuse any returns/ exchange that do not match this criteria.
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Any product packaging that has been hampered or damaged while transportation MUST be notified by email within 24 hours of the product being delivered, else Tarocollective PVT LTD will not be liable to accept the product.
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No refunds would be given if the customer has provided wrong or incomplete shipping address, there are 3 failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
2. Custom Orders
Custom orders begin production immediately upon order and are built to your specifications. As a result, we cannot accept cancellations or returns once a custom order has been placed.
3. Cancellation Policy
In case the customer no longer wants the order, we encourage them to initiate cancellation within 24 hrs of placing the order or and prior to the shipment of the order to help us use our resources wisely. You can raise a cancellation request by emailing us at federico@tarocollective.com. We will refund the amount by the same mode of payment or refund as store credits as preferred. However if the request is made at a time when the product is already in transit, the charges for the shipment / packaging will be charged and deducted from the refunds.
4. Questions
All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.
All conditions as mentioned above may not be implied by laws and are limited to the durations and conditions as mentioned and we shall not liable for any incidental, special or consequential damages, human injury or loses including but not limited to loss of business, profits or use whether in an action in contract or based out of or in connection with the use or performance of the product. In continuation to the above, the conditions shall not affect the other provisions and also the customer’s statutory rights under applicable Indian laws.
If you have any questions concerning our return policy, please contact us at: federico@tarocollective.com
